499bett Privacy Policy

1 Information We Collect

499bett collects personal data through several channels: directly from you when you register an account or contact support, automatically as you navigate and use the platform, and from third-party service providers such as payment processors and identity verification agencies. The categories of data we may collect are set out below.

Registration and Account Data

When you create a 499bett account, we collect the information you provide in the registration form, including:

• Full legal name as it appears on your government-issued identity document;
• Date of birth, for age verification purposes (18+ requirement);
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other Bangladeshi localities);
• Email address and mobile phone number;
• Username and encrypted password credential;
• Preferred currency (BDT by default).

Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling and fraud, we may collect copies of:

• Government-issued photo identity documents (National ID card, passport, or driving licence);
• Proof of residential address documents (utility bill, bank statement dated within three months);
• Payment method ownership evidence (mobile wallet screenshots for bKash, Nagad, Rocket, or Upay; bank statement headers for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or card statements for Visa or Mastercard);
• Source-of-funds documentation for large transaction requests.

Transaction and Financial Data

For every deposit and withdrawal processed through 499bett, we record transaction reference numbers, amounts in BDT, timestamps, and the payment method used. We do not store full card numbers or full mobile wallet PIN details. Payment instrument data is tokenised and handled directly by our certified payment partners.

Technical and Usage Data

When you visit and use 499bett, our servers automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser type and version;
• Pages visited, time spent on each page, bet placement activity, and game session data;
• Referring URL (the site or link you followed to reach 499bett);
• Session timestamps and login/logout activity logs.

Communication Data

If you contact our customer support team by any channel — live chat, email, or in-platform messaging — we retain a record of that correspondence, including your name, contact details, the nature of your enquiry, and any attachments you provide. These records are used to resolve your issue, improve service quality, and for staff training.

2 How We Use Your Data

499bett processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process personal data are as follows:

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, contact details	Contractual necessity
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation
Processing deposits and withdrawals	Transaction data, payment method data	Contractual necessity
Fraud detection and AML compliance	Transaction data, IP address, usage data	Legal obligation / Legitimate interest
Customer support and dispute resolution	Communication data, account data	Contractual necessity / Legitimate interest
Responsible gaming monitoring	Betting activity, session data, deposit patterns	Legal obligation / Legitimate interest
Platform personalisation and UX improvement	Usage data, device data	Legitimate interest
Marketing communications (opted-in only)	Email address, preferences	Consent

Marketing Communications

499bett will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, BPL betting markets, and seasonal offers (such as Eid promotions or Pohela Boishakh specials) if you have explicitly opted in to receive such communications during registration or through your account preferences. You may withdraw your marketing consent at any time by updating your notification settings in your account dashboard or by contacting our support team. Withdrawal of marketing consent does not affect our ability to send you transactional communications (deposit confirmations, withdrawal notifications, security alerts) that are necessary to the operation of your account.

Automated Decision-Making

499bett uses automated systems to flag accounts for fraud review, responsible gaming alerts, and AML screening. Where an automated process results in a decision that materially affects your account (such as a withdrawal hold or account restriction), you have the right to request human review of that decision by contacting our support team.

3 Data Sharing & Third Parties

499bett does not sell your personal data. We do not share your information with any third party for their own independent commercial purposes. Your data may be disclosed to the following categories of third parties only where strictly necessary and under appropriate contractual safeguards:

Payment Service Providers

To process your deposits and withdrawals, we share transaction-level data with the relevant payment service providers. For Bangladeshi players, this includes mobile financial service operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) as applicable to your chosen payment method. International card scheme data is handled by our PCI-DSS certified payment gateway partner. These providers receive only the minimum data necessary to process the specific transaction.

Identity Verification Providers

For KYC and age verification, we may engage third-party identity verification services who process copies of your identity documents in accordance with their own privacy policies, which are governed by equivalent data protection standards. We select verification partners who operate under strict confidentiality obligations and do not retain your documents beyond the period necessary to complete verification.

Game Software Providers

Casino and sportsbook games on 499bett are powered by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as game round IDs and stake amounts) for the purpose of game result verification and RNG certification auditing. They do not receive your name, contact details, or financial account information.

Legal and Regulatory Disclosure

499bett may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in response to a lawful request, court order, or legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.

4 Cookies & Tracking Technologies

499bett uses cookies and similar tracking technologies to ensure the platform functions correctly, to secure your session, to remember your preferences, and to collect aggregated analytics that help us improve the service. This section explains the types of cookies in use and the purpose of each.

What Are Cookies?

A cookie is a small text file that is stored on your device by your web browser when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to recall certain information about your session. Cookies cannot execute code or deliver viruses to your device.

Categories of Cookies Used by 499bett

Category	Purpose	Can Be Disabled?
Strictly Necessary	Session authentication, security tokens, CSRF protection, load balancing. Required for the platform to function. Cannot be switched off.	No
Functional	Remembering your language preference, display settings, and last-visited game categories to personalise your experience.	Yes
Analytics	Aggregated, anonymised data on page views, session duration, navigation paths, and feature engagement used to improve the platform.	Yes
Responsible Gaming	Tracking session duration to support time-limit reminders and cooling-off period enforcement for player welfare purposes.	No

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies through the privacy or security settings menu. Please note that disabling functional cookies may affect the quality of your experience on 499bett, such as resetting your display preferences on each visit. Disabling analytics cookies will not affect platform functionality in any way.

499bett does not currently use third-party advertising or retargeting cookies. We do not participate in cross-site behavioural advertising networks or share cookie-derived data with advertising platforms.

5 Data Security & Retention

The security of your personal data is a priority for 499bett. We implement a layered set of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Technical Security Measures

• SSL/TLS encryption: All data transmitted between your device and 499bett is encrypted using SSL/TLS protocols. The padlock icon in your browser address bar confirms that your connection is secure.
• Password hashing: Account passwords are never stored in plain text. We use strong, industry-standard one-way hashing algorithms to store password credentials. Even 499bett's own staff cannot retrieve your password — only a reset is possible.
• Access controls: Access to personal data within 499bett's internal systems is granted on a strict need-to-know basis. Staff members can access only the data necessary to perform their specific role. All internal access events are logged.
• Intrusion detection: Our infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous data patterns indicative of a breach.
• Payment tokenisation: Full payment credentials (card numbers, mobile wallet PINs) are never stored on 499bett's servers. Payments are tokenised at the point of capture by our PCI-DSS certified gateway.

Data Retention Periods

499bett retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention schedule is as follows:

• Active account data: Retained for the duration of your account's active status.
• Post-closure account records: Retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction logs: Retained for five years from the date of each transaction.
• KYC documents: Retained for five years from the date of verification or from account closure, whichever is later.
• Customer support correspondence: Retained for two years from the date of the last interaction in a given support thread.
• Marketing consent records: Retained for three years from the date consent was last confirmed, or until withdrawal of consent, whichever comes first.
• Technical/usage logs: Aggregated and anonymised within 13 months; raw logs retained for up to 90 days for security incident investigation purposes.

6 Your Privacy Rights

As a user of 499bett, you hold specific rights with respect to the personal data we process about you. 499bett is committed to honouring these rights and will respond to all verified requests without undue delay and at no cost to you.

Right of Access

You may request a copy of all personal data that 499bett holds about you. We will provide this information in a structured, commonly used format. Your first access request in any 12-month period is fulfilled at no charge. Where requests are manifestly unfounded or excessive, an administrative fee may apply.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For some data fields (such as contact information), you may update the data directly through your account settings. For KYC-linked data such as your name or date of birth, a formal request to our support team and supporting documentary evidence will be required.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other legal basis for processing exists, or where the data has been unlawfully processed. Please note that this right is subject to overriding legal obligations — specifically, we cannot erase transaction records or KYC data that we are required to retain under anti-money laundering regulations, even following account closure.

Right to Restrict Processing

You may ask us to restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the lawfulness of our processing but do not wish for the data to be deleted.

Right to Data Portability

Where we process your personal data on the basis of your consent or to fulfil a contract with you, and that processing is carried out by automated means, you have the right to receive a copy of your data in a machine-readable format (such as CSV or JSON) and to request that it be transferred to another service provider where technically feasible.

Right to Withdraw Consent

Where our processing of your data is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for marketing, update your notification preferences in your account dashboard or contact our support team directly.

How to Exercise Your Rights

To submit a data rights request, please contact the 499bett privacy team using the contact information provided in Section 8 of this Policy. We will acknowledge your request within five business days and aim to fulfil it within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

7 Protection of Minors

As part of our commitment to protecting minors, 499bett employs the following safeguards:

• Age declaration is a mandatory step during account registration. All users must confirm they are 18 years of age or older before an account can be created.
• KYC verification includes mandatory date-of-birth confirmation against a government-issued photo identity document. Accounts where age cannot be verified will be restricted from deposits and withdrawals until verification is satisfactorily completed.
• Where we become aware, or have reasonable grounds to suspect, that personal data has been collected from a person under 18, the associated account will be immediately suspended, all funds will be frozen pending investigation, and the personal data of the minor will be deleted as quickly as our legal obligations permit.
• Parents and guardians who believe their child has created an account on 499bett are encouraged to contact our support team immediately so that the matter can be investigated and resolved without delay.

For guidance on parental controls and tools that can help restrict access to online gambling platforms, we encourage parents and guardians to visit our Responsible Gaming page, which provides information on third-party filtering tools available in Bangladesh.

8 Policy Updates & Contact

Updates to This Policy

499bett reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When we make material changes to this Policy, we will update the "Effective" date displayed at the top of this page and, where the changes significantly affect your rights, we will make reasonable efforts to notify active account holders via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how 499bett protects your data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the revised terms.

Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection and privacy laws. 499bett is committed to maintaining data processing standards that are consistent with international best practices for online gaming platforms. In the event of any conflict between a translated version of this Policy and the English version, the English version shall prevail.

Contact the 499bett Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 499bett holds about you, please reach out to our privacy team. All enquiries are handled confidentially and will receive a response within five business days.

You may contact us at: support at 499bett dot bet

Please include "Privacy Request" in the subject line of your message along with your registered username so that we can locate your account and respond efficiently. For data deletion or access requests, please also confirm the email address and mobile number associated with your account to assist with identity verification.